Commercial & AMC Terms

Effective from 29 October 2026

These terms, together with the signed proposal or work order ("Proposal") and our general Terms & Conditions, form the agreement between Pestofy Services ("Pestofy") and the client named in the Proposal ("Client"). If they conflict, the Proposal applies first, then these terms. Terms in the Client's purchase orders or forms do not apply unless Pestofy agrees in writing.

1. Scope of work

1. The Proposal lists the premises, areas covered, target pests, treatment methods, number and frequency of visits, reporting, price and payment terms.
2. Extra areas, pests or visits are added through a written change (email is enough) with the agreed price.
3. Where a free site inspection was done, the Proposal is based on conditions found on that date.

2. Term and termination

1. The agreement runs for 12 months from the start date in the Proposal, unless the Proposal says otherwise. It renews only when both parties agree in writing.
2. Either party may end the agreement with 30 days' written notice.
3. Either party may end it immediately by written notice if the other materially breaches it and does not fix the breach within 7 days of being told, or becomes insolvent.
4. On early termination, the Client pays for visits completed; any prepaid amount for visits not delivered is refunded pro-rata, less the discount given for the annual commitment.

3. Pestofy's responsibilities

1. Deliver the service with reasonable care and skill, using trained, background-verified technicians and products suited to the site, applied as per label.
2. Follow the visit schedule, and inform the Client in advance of any change.
3. Share a service record after each visit (date, areas treated, products used, observations and recommendations). Records are available for the Client's audits on request.
4. Attend complaint calls between scheduled visits at no extra cost for pests covered in the Proposal, within 48 hours.
5. Follow the site's reasonable safety and access rules when informed in advance.

4. Client responsibilities

1. Provide access to all areas in the Proposal at the scheduled time, and a contact person on site.
2. Inform residents, staff or customers of visits where needed, and follow the preparation and safety advice given.
3. Disclose concealed utilities and any hazards before drilling or treatment.
4. Act on hygiene and proofing recommendations (for example waste handling, sealing gaps, fixing leaks). The service guarantee may not apply where repeated recommendations are not acted on.

5. Fees and payment

1. Fees, taxes and payment schedule (prepaid annual, quarterly in advance, or per visit) are as stated in the Proposal.
2. Invoices are payable within 15 days unless the Proposal says otherwise.
3. If payment is overdue by more than 30 days, Pestofy may pause visits after giving 7 days' written notice, and resume once the overdue amount is paid.
4. Prices are fixed for the contract term unless the scope changes.

6. Pausing service

Pestofy may pause visits where a site is unsafe for technicians, access is repeatedly refused, a government or society order restricts the work, or payment is overdue as above. Pestofy will explain the reason and resume as soon as it is resolved.

7. Guarantee

For pests covered in the Proposal, Pestofy re-treats at no extra cost if activity returns during the contract term, subject to the conditions in our Service Guarantee.

8. Confidentiality and data

Each party keeps the other's non-public business information confidential and uses it only for this agreement. Pestofy handles personal data of residents or staff only to deliver the service, as described in our Privacy Policy.

9. Liability

1. Pestofy is not liable for indirect or consequential loss, such as loss of business or profit.
2. Pestofy's total liability under the agreement in any 12-month period is limited to the fees paid by the Client in that period.
3. These limits do not apply to death or personal injury caused by negligence, to fraud or wilful misconduct, or to any liability that cannot be limited by law.

10. Events outside either party's control

Neither party is responsible for delay or failure caused by events beyond its reasonable control (for example floods, heavy rain, strikes, government restrictions or power and network failures). The affected party will inform the other promptly and resume as soon as possible. Missed visits are rescheduled.

11. General

1. Pestofy and the Client are independent parties; nothing creates a partnership or employment relationship.
2. Notices are given in writing by email to the addresses in the Proposal.
3. Changes to the agreement must be in writing and accepted by both parties.
4. If any part is found unenforceable, the rest continues to apply.

12. Law and disputes

The agreement is governed by the laws of India. The parties will first try to resolve any dispute through discussion. If it is not resolved within 30 days of written notice, it will be referred to a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Mumbai, in English. Either party may seek urgent interim relief from the courts in Mumbai.