Terms & Conditions

Effective from 29 October 2026

These terms apply when you book or use any service from Pestofy Services ("Pestofy", "we", "us") through pestofy.in, WhatsApp, phone, email or in person. By placing a booking you agree to these terms and to the policies linked below, which form part of them:

• Scope of Service (what each service and plan includes)
• Cancellation & Refund Policy
• Service Guarantee
• Privacy Policy
• Grievance Redressal
• Commercial & AMC Terms (for societies, offices and businesses on annual contracts)

If anything in a written quote or contract we send you differs from these terms, the quote or contract applies for that booking.

1. Who we are

Pestofy Services provides pest control and bird netting services for homes and businesses in Mumbai and Thane. Contact: connect@pestofy.in · +91 86550 30108 · Raheja Platinum, Sag Baug Road, off Andheri–Kurla Road, Marol, Andheri East, Mumbai 400059.

2. Service area and eligibility

We currently serve the pincodes listed on our website (Mumbai and Thane). Bookings for other pincodes cannot be accepted. You must be 18 or older and authorised to allow treatment at the property (as owner, tenant, or on their behalf).

3. Bookings and confirmation

1. A booking is a request until our team confirms it on a call. We call before your visit to confirm the address, slot and details, and share your technician's name and number in advance.
2. We may decline or cancel a booking if the slot is no longer available, the property is outside our service area, the details given are incorrect, or the job needs an inspection first. If you have paid, we refund you in full.
3. Large, commercial or termite jobs may need a free site inspection before we give a final quote.
4. Visit windows are 10 AM–12 PM, 1–3 PM and 3–5 PM. Our team is available 9 AM–7 PM, Monday to Sunday.

4. Prices and payment

1. The price depends on the service, plan and property size you choose, as shown on our website or in your quote.
2. Applicable taxes, if any, are shown separately on your quote or invoice before you pay.
3. You can pay online when booking (secured by our payment partner Razorpay) or after the visit by cash or UPI. We do not see or store your card details.
4. Multi-visit plans (for example 2-session, quarterly or annual plans) are prepaid packages. Follow-up visits are scheduled automatically.
5. Offers and discounts apply as stated in that offer, cannot be combined unless stated, and may be withdrawn at any time. They do not apply to bookings already paid.
6. If something extra is needed on site (for example a larger area or an additional pest), the technician will explain it and you can approve or decline before any extra work is done.

5. Your responsibilities

1. Give correct contact details, address and property size.
2. Prepare the property as advised in our Scope of Service and keep the areas to be treated accessible.
3. Have an adult (18+) present for the whole visit.
4. Tell us before treatment about concealed electrical wiring, pipes or gas lines (important for drilling), and about anyone at home who is pregnant, has asthma, allergies or another health concern, and any pets, birds or fish.
5. Follow the before- and after-treatment instructions. Not following them can reduce results and may affect the Service Guarantee.
6. Treat our technicians with respect. We may stop a visit if a technician is unsafe or harassed.

6. How we deliver the service

1. Every treatment is carried out by our trained, background-verified technicians, starting with an inspection.
2. We use products and methods suited to the pest and site, applied as per the product label. The exact products may vary by site.
3. Our formulations are odourless. Some people may still notice a faint smell during or shortly after treatment; airing the room clears it.
4. Pest control reduces and controls infestations. Results depend on the level of infestation, sources outside your home (such as neighbouring flats or common areas), hygiene and following the advice given. Some pest activity can be seen for a few days after treatment while the treatment works.
5. If our technician is late without informing you, your follow-up visit is free.

7. Cancellations, refunds and guarantee

See our Cancellation & Refund Policy and Service Guarantee.

8. Safety

Please keep children, pets, birds and fish tanks away from treated areas during the treatment and for the time the technician advises, and cover or remove open food, utensils and toothbrushes. Ask your technician if you are unsure about anything.

9. Liability

1. We take reasonable care while working in your home. If our technician damages your property through negligence, tell us within 48 hours with photos and we will repair it or compensate you fairly.
2. We are not responsible for damage caused because concealed wiring, pipes or gas lines were not disclosed, for pre-existing damage, or for damage already done by pests (for example termite or rodent damage).
3. Except where caused by our negligence or wilful misconduct, our total liability for any claim relating to a booking is limited to the amount you paid for that booking. Nothing in these terms limits liability that cannot be limited under Indian law, including for death or personal injury caused by negligence.

10. Events outside our control

We are not responsible for delays or missed visits caused by events beyond our reasonable control, such as heavy rain or flooding, strikes, transport shutdowns, government restrictions or society access rules. We will tell you as soon as we can and reschedule at no cost.

11. Communications

We will contact you by call, SMS, WhatsApp or email about your booking, visit reminders, invoices, follow-up visits and repeat-treatment reminders. Messages on WhatsApp may first be answered by our automated assistant, with our team taking over when needed. Marketing messages are sent only if you agree, and you can opt out at any time.

12. Website use and content

The Pestofy name, logo, website text and images belong to us. You may not copy or reuse them for commercial purposes without our written permission. Information on our website is for general guidance and does not replace an on-site inspection.

13. Reviews

We welcome honest reviews. We may remove content that is abusive, false or reveals someone's personal details.

14. Changes to these terms

We may update these terms from time to time. The version on this page at the time of your booking applies to that booking.

15. Law and disputes

These terms are governed by the laws of India. Please contact us first — most issues are resolved quickly through our Grievance Redressal process. Subject to your rights under the Consumer Protection Act, 2019 (including approaching a Consumer Commission), the courts in Mumbai have jurisdiction.