Support
Grievance Redressal
Effective from 29 October 2026
In short
- Tell us what went wrong — we acknowledge within 48 hours.
- We aim to resolve every complaint within 30 days, most within a few days.
1. Step 1 — Customer support
WhatsApp or call +91 86550 30108 (9 AM–7 PM, all days) or email connect@pestofy.in. Share your order number, what happened and any photos. You will get a ticket number to track your complaint.
2. Step 2 — Grievance Officer
If you are not satisfied with the response, write to our Grievance Officer:
Arnaw Shaw, Grievance Officer, Pestofy Services
Email: connect@pestofy.in
Phone: +91 86550 30108
Address: Raheja Platinum, Sag Baug Road, off Andheri–Kurla Road, Marol, Andheri East, Mumbai 400059
Email: connect@pestofy.in
Phone: +91 86550 30108
Address: Raheja Platinum, Sag Baug Road, off Andheri–Kurla Road, Marol, Andheri East, Mumbai 400059
3. Our timelines
| Stage | Timeline |
|---|---|
| Acknowledgement with ticket number | Within 48 hours |
| Re-service visit (if needed) | Usually within 3 working days |
| Final resolution | Within 30 days of receiving the complaint |
4. If you are still not satisfied
You can contact the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in), or file a complaint with the Consumer Commission through the e-Daakhil portal (edaakhil.nic.in).