Our promise
Service Guarantee
Effective from 29 October 2026
In short
- If the treated pest comes back within the guarantee period, we re-treat free of charge.
- Just WhatsApp us a photo or short video — no paperwork.
- Technician late without informing you? Your follow-up visit is free.
1. What is covered
If the pest you booked us for shows active signs again in the treated areas during the guarantee period, we will send a technician to re-treat those areas at no extra cost. There is no limit on genuine re-service visits within the period.
2. Guarantee periods
The period starts from the date of your last scheduled visit in the plan. For Shield and Annual plans, you are covered for the full plan period.
| Service | Spot | Eliminate / Intensive | Shield / Annual Plan |
|---|---|---|---|
| Cockroach & Ant Control | 30 days | 90 days | Full plan period |
| Bed Bug Control | 30 days | 30 days | Full plan period |
| Rodent Control | 30 days | 90 days | Full plan period |
| Termite Control | 1 year | Full plan period | |
| General Pest Control | 30 days | 90 days | Full plan period |
| Mosquito Control | 30 days | 30 days | Full plan period |
| Fly & Drain Control | 30 days | 30 days | Full plan period |
| Bird Netting | 12 months on installation workmanship; net material as per manufacturer | ||
Your guarantee period is also shown on your order and invoice.
3. How to claim
- WhatsApp +91 86550 30108 with your order number and a photo or short video of the pest activity.
- We confirm your claim and book a re-service slot, usually within 3 working days.
- Our technician re-inspects and re-treats the affected areas.
4. When the guarantee does not apply
- Not all scheduled visits of the plan were taken.
- Treated areas were washed, painted, polished or renovated, or gel spots, bait stations or termite drill points were removed or disturbed.
- The before- and after-treatment instructions were not followed, or areas were not made available during the visit.
- A different pest from the one booked, or a new area not treated earlier.
- Repair of damage already caused by pests (for example to wood, wiring or clothes).
- A few pests seen in the first days after treatment — this is normal while the treatment works. If activity continues after 10 days, please claim.
In buildings, pests can come back from neighbouring flats, shafts or common areas. We will still re-treat your home within the period, and can suggest a building-wide treatment for your society.
5. Our other promises
- Trained, background-verified technicians.
- A confirmation call before your visit, with your technician's name and number shared in advance.
- If your technician is late without informing you, your follow-up visit is free.
- Free cancellation or reschedule up to 24 hours before your slot.
This guarantee is in addition to your rights under Indian consumer law.