Legal
Cancellation & Refund Policy
Effective from 29 October 2026
In short
- Cancel or reschedule free up to 24 hours before your slot.
- If we cancel or can't confirm your booking, you get a full refund.
- Refunds go back to your original payment method.
1. How to cancel or reschedule
WhatsApp or call +91 86550 30108 (9 AM–7 PM, all days) or email connect@pestofy.in with your order number (for example S00012). We confirm every change in writing.
2. Cancellation and reschedule charges
| When | Reschedule | Cancel |
|---|---|---|
| More than 24 hours before your slot | Free | Free — full refund if prepaid |
| Within 24 hours of your slot | Free once; ₹200 after that | ₹200 visit charge deducted |
| Technician reaches but cannot work (no one home, no access, area not ready) | Treated as a visit — ₹299 visit charge | |
| We cancel or reschedule | No charge — choose a new slot or a full refund | |
3. Multi-visit plans and packages
- Cancelled before the first visit: full refund.
- Cancelled after the first visit: we refund the unused follow-up visits on a pro-rata basis, after removing the package discount from visits already completed.
- Follow-up visits are scheduled at fixed gaps for best results. You can move a follow-up visit by up to 7 days without charge. Visits not taken by the end of the plan period lapse.
4. After the service
A pest control visit is a service, so it cannot be "returned" once completed, and completed visits are not refunded. If you are not happy with the result, tell us — the Service Guarantee gives you free re-service visits within the guarantee period. Bird netting materials cannot be returned once installed; defects are covered under the netting warranty.
5. Refunds
- Paid online: refunded to the same card, UPI or bank account. We start the refund within 2 working days of approval; your bank usually credits it within 5–7 working days.
- Pay after service: nothing is charged before the visit. If an approved refund is due on a cash or UPI payment, we send it by UPI or bank transfer.
- Refunds are for the amount actually paid, after any discount used.
6. Questions or disputes
If you disagree with a charge, contact us first. If it is still not resolved, use our Grievance Redressal process.